1. Information We Collect

We may collect the following information when you use our website:

• Personal Information: Name, email address, phone number, institution, company name, and other details you provide through enquiry or contact forms.
• Enquiry Information: Details about products, laboratory equipment, research systems, training, or other services you enquire about.
• Technical Information: Browser type, device information, IP address, pages visited, and other basic website usage information.

We collect only the information needed for the purposes described in this policy.

2. How We Use Your Information

We may use the information collected to:

• Respond to product enquiries and requests for quotations.
• Provide information about our laboratory equipment, engineering solutions, and services.
• Communicate with institutions, universities, researchers, and business customers.
• Send newsletters, updates, or promotional communications where applicable.
• Improve our website, products, and customer experience.
• Maintain website security and prevent misuse.

3. Email Communications

If you provide your email address through our website, we may use it to respond to your enquiries or send relevant information about our products and services.

If you subscribe to our newsletters or promotional emails, you may unsubscribe at any time using the unsubscribe link included in the email or by contacting us.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance user experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our website, manage communications, or provide related services. Such information will be shared only as necessary for those purposes.

We may also disclose information when required by applicable law or to protect our legal rights and website security.

6. Data Security

We take reasonable measures to protect the information submitted through our website against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, respond to enquiries, maintain business records, or meet applicable legal requirements.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable legal requirements.

You may also opt out of promotional emails at any time.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our website is intended for institutions, professionals, students, and other visitors interested in our products and services. We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or privacy practices. Any updates will be published on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: